Responsible Gaming

Our Commitment to Safe Gaming

At Royal Reels, we believe that gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in New Zealand.

Age Verification

Royal Reels is strictly for players aged 18 years and over. This is the legal age requirement in New Zealand. By accessing our site, you confirm that you are of legal age to gamble in your jurisdiction. We reserve the right to verify your age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may have a gambling problem:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover lost money
• Hiding gambling activities or lying about the amount spent
• Neglecting family, work, or personal responsibilities
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money to gamble or pay gambling debts
• Using gambling to escape stress, anxiety, or other problems
• Failed attempts to cut down or stop gambling
• Gambling with money needed for essentials like rent or food

Self-Help Tools

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified period
• Loss Limits: Cap the amount you are willing to lose during a gaming session
• Reality Checks: Receive reminders during play about time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Cool-Off Period: Take a break from gaming for a set duration

To access these tools, visit your account settings or contact our support team.

Support Organizations in New Zealand

If you or someone you know needs help, please reach out to these trusted organisations:

• Problem Gambling Foundation (NZ): 0800 664 262 (free call)
  www.pgf.nz
• Gambling Helpline (NZ): 0800 654 655 (free call)
  Open 24/7, confidential and free support
• GamCare (UK): www.gamcare.org.uk
  Free counselling and support services
• GamStop (UK): www.gamstop.co.uk
  Free national self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (US): www.ncpgambling.org

Take Action Today

If you think you have a gambling problem, seek help immediately. Reaching out is a sign of strength, not weakness. The organisations listed above provide confidential, non-judgmental support and are available to help you regain control.

Remember: gambling should be fun and entertaining. If it's causing you stress or financial hardship, it's time to take a break and seek support.